Technical Support and Installation Services
Pacific Teck has engineering capabilities in house to install and support all of our products. Technical support is available in your local timezone in English, Japanese and Chinese and can be reached via support@pacificteck.com.
L1-L3 support is provided to the end user as follows:
L1 – Contact with end customer (Pacific Teck or SI)
L2 – Local technical support window – addresses most technical issues and acts as a bridge to developers (Pacific Teck)
L3 – Developer level issues such as bug fixes, patches, and feature requests (provided in partnership with technology vendor)
As an add-on service, we are also available to conduct installations on-site or remotely.
Our highly qualified staff has been deeply involved in some of the largest computing centers in Asia and the South Pacific and have industry leading technical expertise in Linux operating systems, interconnects, file systems, job schedulers, and containers.
On a case-by-case basis, our engineers may also be able to assist with installing products outside our normal lineup.
OTHER SERVICES
Asian Market Penetration
Pacific Teck has helped some of the world’s leading technology brands as well as new start ups launch their products successfully in Asia Pacific. With over 25 years of experience in this market we have a deep professional network including excecutives at many of the leading universities, labs, enterprises, as well as an ecosystem system integrators and other channel partners. We are selective in the partners and products we take on and make sure there is a good fit with our portfolio, value for the marketplace, and proven quality. If you want to grow your market in Asia Pacific and have a solution related to HPC, machine learning, or high-end enterprise technology please send us an inquiry.
Recruiting
On a case-by-case basis, Pacific Teck can utilize our strong professional network to help you find the talent you need to grow your business. We can assist in finding good talent in a wide range of markets. We have sucessfully conducted senior level placements with Corsair, Tandberg Data and Sphere 3D. Please contact us if you need assistance in identifying new talent for your organization.
Financial (M&A) Advisor
Asian corporations are increasingly interested in aquiring firms from around the world. Pacific Teck has experience in helping executives plan successful exits with buyers in Asia. We are connected at the C-Level to many of the top companies and can facilitate the process from introduction to a prospective Asian partner that may lead to a buyout. We have assisted companies with over US$100M+ in annual revenue find potential buyers in APAC. We have also conducted M&A search for large Japanese corporatations.
PARTNERS
